Yufo Privacy Policy & Terms of Use

Effective Date: 9 July 2025
Platform Type: Ecommerce & Delivery Platform
Operator: Yufo Pty Ltd ABN 56688041590
Contact:
11/22 Johnson Street Maitland NSW 2320
[email protected]
0478 702 646

This Privacy Policy and Terms of Use (collectively, “Policy”) outlines how Yufo Pty Ltd (“Yufo”, “we”, “us”, “our”) collects, uses, stores, discloses and protects personal information. It also sets out your rights and responsibilities when using our platform or services.

By accessing or using our Site or App, you consent to:

• This Policy;
  
  

• The collection, processing, storage, and use of your data as described;
  
  

• Any updates or changes to this Policy which may be published from time to time.
  
  

• IP address
  
  

• Device & browser details
  
  

• Location data (if permitted)
  
  

• Usage and activity logs
  
  

Collected during registration, bookings, or support:

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Physical address
  
  

• ABN (if contractor)
  
  

• Payment information
  
  

We use your information to:

• Provide and manage deliveries or bookings
  
  

• Process payments
  
  

• Communicate order updates
  
  

• Manage user accounts
  
  

• Improve platform performance
  
  

• Comply with legal obligations
  
  

• Creating an account
  
  

• Submitting a job or accepting a task
  
  

• Using platform features
  
  

• Contacting support
  
  

• Cookies and analytics services
  
  

We store personal data only as long as necessary for operational, legal, or reporting purposes. If your data is kept longer than stated, we will notify you.

• Multi-Factor Authentication (MFA)
  
  

• 2FA for access control
  
  

• Data encryption in transit and at rest
  
  

• Secure payment gateways (e.g. Airwallex)
  Despite best efforts, no system is 100% secure. You use the platform at your own risk.
  
  

Limited access granted on a need-to-know basis only.

Only where necessary:

• Payment processors
  
  

• Cloud providers
  
  

• Legal bodies if required by law
  
  

We do not sell your personal data.

In the event Yufo is acquired, your data may be transferred, with notice provided beforehand.

Cookies are used for:

• Account login sessions
  
  

• Performance and usage tracking
  
  

• Improving user experience
  
  

You may disable cookies in your browser, but functionality may be limited.

Yufo is not intended for use by individuals under 18. We do not knowingly collect data from users under 16. Any such data will be deleted immediately upon discovery.

You have the right to:

• Request access to your data
  
  

• Request corrections or deletion
  
  

• Withdraw consent at any time
  
  

• File a complaint with the OAIC (https://www.oaic.gov.au)
  
  

To exercise your rights, contact:
Admin-
[email protected]

• Provide accurate, lawful information
  
  

• Use the platform only for lawful transactions
  
  

• Do not circumvent the platform (e.g., contact contractors or customers outside Yufo)
  
  

• Contractors must have a valid ABN
  
  

• Must maintain appropriate vehicle, public liability (for appropriate places of work), and appropriate insurance for transport cover (goods in transit)
  
  

• Are not employees of Yufo
  
  

• Must provide accurate availability and delivery times
  
  

• Contractors indemnify Yufo from any claims arising from their actions
  
  

Yufo is not responsible for:

• Any damage to goods during loading/unloading or in transit
  
  

• Physical injury sustained by users or contractors during delivery
  
  

• Inaccuracies in delivery estimates
  
  

Risk of goods transfers to the customer upon collection or delivery.

• Yufo may use pre-authorisation to verify cards prior to booking
  
  

• Final charges may change based on actual delivery distance, load size, or complexity
  
  

• Disputed charges are subject to investigation
  
  

• Refunds are processed only in line with our refund policy
  
  

Yufo facilitates transactions but does not supply goods or materials directly.

• Contractors or vendors are responsible for issuing valid invoices and GST compliance.
  
  

• Customers acknowledge Yufo is not liable for supply quality or materials defects.
  
  

Where third-party vendors are listed on Yufo:

• Vendors are responsible for ensuring product quality and legal compliance
  
  

• Returns or disputes must be raised directly with the vendor
  
  

• Yufo is not liable for misleading listings or unavailable items
  
  

Yufo is not liable for service failure or delays due to causes beyond our control, including but not limited to natural disasters, internet outages, government restrictions, or pandemics.

We reserve the right to suspend or terminate any user account:

• For breach of these Terms
  
  

• For fraud, abuse, or illegal activity
  
  

• To protect our community or platform integrity
  
  

This Policy may be updated periodically. Users will be notified of material changes via email or in-app alerts.

For questions or concerns, contact:
Privacy & Legal Compliance Officer
[email protected]
11/22 Johnson Street Maitland NSW 2320

0478 702 646

Yufo Privacy Policy

(Shared: Customers & Drivers) Effective Date: 9 July 2025

Yufo Pty Ltd ("Yufo", "we", "our", or "us") operates an ecommerce platform and mobile app designed to facilitate the delivery of construction materials. This Privacy Policy outlines how we collect, use, and protect your data.

1. Scope of This Policy This Privacy Policy applies to both:

• Customers: Users who book delivery services via the Yufo platform.

• Drivers: Independent contractors who accept and fulfill delivery jobs via the Yufo Driver App.

2. Personal Data We Collect

A. Customers

• Full name

• Email address

• Phone number

• Delivery and billing addresses

• Payment information

• Order history and app usage data

B. Drivers

• Full name

• Email address

• Phone number

• Address

• ABN

• Driver’s licence details

• Insurance documentation

• Vehicle information

• Location (for job allocation)

C. Automatically Collected Data (All Users)

• Device and OS information

• IP address

• Geolocation (if permissions are granted)

• App usage activity

• Cookies and analytics tracking

3. How We Use Data

• To manage user accounts

• To facilitate delivery bookings and driver allocations

• To process payments

• To communicate job and order status

• To meet legal obligations

• To improve user experience and services

4. Data Sharing Your data may be shared with:

• Stripe or other payment processors

• Cloud service providers

• Law enforcement or regulatory bodies (where required by law)

• Potential buyers in the event of business transfer

We do not sell your data.

5. Data Security

• MFA and 2FA where applicable

• SSL encryption

• Secure cloud storage We take reasonable steps to protect data, but no system is 100% secure.

6. Your Rights You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• File a complaint with the OAIC

To exercise your rights, contact: [Insert contact email]

7. Children Yufo does not permit users under 18. We do not knowingly collect data from children under 16.

8. Updates This policy may be updated. Significant changes will be notified via email or app notification.

Yufo Terms & Conditions: Customers Effective Date: 9 July 2025

1. Use of Platform Customers must:

• Provide accurate address and contact details

• Pay for services using supported methods

• Not misuse the platform or harass drivers

2. Booking & Payment

• Pre-authorisation may be used to confirm payment method

• Final charge may vary based on delivery complexity or distance

• Refunds are subject to our Refund Policy

3. Liability

• Yufo is not responsible for damaged goods

• Risk transfers once goods are picked up or delivered

4. Platform Misuse Yufo may suspend users who:

• Attempt to bypass the platform

• Submit false bookings or abuse staff or drivers

5. Dispute Resolution Users must contact Yufo support for resolution. If unresolved, mediation under Australian Consumer Law may apply.

Driver App

Yufo Terms & Conditions: Drivers Effective Date: 9 July 2025

1. Independent Contractor Status Drivers using Yufo are not employees and must:

• Hold a valid ABN

• Maintain vehicle insurance

• Are advised to obtain and hold current goods in transit insurance

• Provide accurate documents

2. Payments

• Payouts are directly withdrawn through the YUFO app 

• Earnings are based on jobs completed

• Yufo does not guarantee minimum income

3. Conduct and Safety

• Drivers must act professionally

• Must comply with all road safety and work laws

4. Job Cancellation

• Cancellations may affect driver rating or account access

5. Indemnity Drivers agree to indemnify Yufo against any loss, liability, or claims arising from their conduct or breach of these terms

6. Account Suspension Yufo may suspend or terminate accounts for policy violations, safety issues, or fraudulent activity